This report involved women’s junior college students who were interested in hospitality industry and tourism, and examined what they had learned from a one-day training program which enabled them to develop essential skills and mindsets for hospitality. The subjects were 27 students who were members of the Department of Liberal Arts for Career Development at Sakura no Seibo Junior College. They participated in a traditional Japanese way of hospitality program which aimed to provide them with the necessary soft skills and knowledge as potential young talent, and they were asked to describe two main subjects after the program; (i) What remained in the impression about the lecture? (ii) How do you want to apply what you have learnt about the program in your life? Quantitative text analysis was carried out by using KH Coder in order not to analyze with arbitrariness. Analysis was performed while confirming the original data using hierarchical clustering analysis. As a result, it was possible to confirm that subjects felt 5 main impressions which were related to interaction with others and nonverbal language. In addition, the program evoked a wide range of familiar situations that allowed them to practice what they have learnt from it.
女子短期大学での「おもてなしスキルスタンダード習得講座」実践報告 : 2019年の自由記述レポート分析から
